The Commonwealth Bank of Australia has added travel booking and car purchasing services to its mobile app.
The latest data from CommBank shows that more than 8.5 million customers now regularly use the CommBank app. Over the last decade, customer interaction with the app has increased significantly, with the average customer now logging in more than 42 times per month, up from about 15 times per month in 2014.
With more than 3 million customers using the app’s various money management tools every month, CommBank has now added features that allow customers to search, book and pay for flights and hotels through the app, in addition to car buying and selling services. This follows More Telecom’s integration into the app in November 2023 to help customers save on telecom services.
Meg Bonighton, executive general manager of customer engagement and digital at CommBank, said providing more services through the CommBank app will depend on customers’ savings goals and spending trends.
“For many of our customers, cost of living is understandably a top priority, and having an expanded view of important expenses, savings goals, budgets and investments in one place can help them take better control of their finances,” she says.
Bonighton says the app’s goal tracker feature consistently tracks travel expenses as the most popular goal category.
“The popularity of travel-related savings destinations and the trends we saw in our customers’ travel-related transactions led us to partner with Hopper, one of the world’s most popular travel agencies, to launch a travel booking service available through the CommBank app,” says Bonighton.
Eligible customers can now access Travel Booking to search, book and pay for flights and hotels from hundreds of airlines and hundreds of thousands of hotels.
As part of the app upgrade, CommBank will also connect customers to a selection of vehicle offers from Carsales and Vyro, as well as offers from leading electric vehicle (EV) manufacturers.
CommBank customers have the ability to receive conditional approval for personalized financing and filter for options within their budget, with loan repayment amounts displayed as they search.
Customers with an existing car may also be eligible for an instant quote from Carsales and can sell it within 24 hours.
Marcos Meneguzzi, Executive General Manager Consumer Finance at CommBank, says: “After a customer has bought a car via the CommBank app or Netbank, they can take advantage of all the financial and additional services related to the car – such as insurance or charging solutions for it Home.” – in one place in the CommBank app.”