For the second time in three months, the NatWest banking app experienced technical problems, leaving some customers unable to make payments or transfers on Friday morning.
editorial
This content was selected, created and edited by the Finextra editorial team based on its relevance and interest to our community.
More than a thousand angry customers reported problems on the DownDetector website starting around 7 a.m., with 67% citing mobile banking as a problem and 20% citing wire transfers.
The problem, which NatWest said was resolved around 9.30am, occurred for millions of Brits on payday.
The NatWest support team on
@NatWest_Help Your app is up to date. I get logged out every time I try to authorize a payment. Please clarify this before Oasis tickets go on sale, otherwise you will have a lot of angry customers!
– Sean (@_Rammer) August 30, 2024
This is NatWest’s second app outage in quick succession: at the end of May, thousands of customers reported being unable to access mobile and online banking services.