Nationwide app affected by delay in Faster Payments

editorial

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Nationwide users’ payments are currently in queue after a “technical error” was reported in the Faster Payments system today.

Nationwide and other bank users, including Bank of Scotland, Halifax, Santander, NatWest and Monzo, faced payment problems in June due to an apparent error with Faster Payments.

In March, Nationwide was already struggling with payment delays due to a bug in its app.

The building society has told customers they can still transfer money between accounts, use cards online and in stores, log into internet banking and banking apps and withdraw money from ATMs.

Nationwide said in an update to customers:

“Payments from your account are currently delayed. Some payments to your account will also be delayed. If you have already sent money or are waiting for the money to arrive, you do not need to do anything, it is in the queue and will arrive as soon as possible.

“You can still send money, but it won’t go through directly.”

Update: Nationwide has informed Finextra that the issue has now been resolved. A spokesperson commented: “Customers will not need to resubmit their payments and we will ensure they do not incur any costs as a result of this issue. “We apologize for any inconvenience caused.”