Shawbrook chooses nCino to automate lending processes

With nCino’s intelligent solutions, Shawbrook’s team will be able to complete routine tasks more efficiently, allowing them to focus more on providing impactful services to the SME market they serve.

Shawbrook, a UK-based specialist bank, is committed to delivering world-class experiences that customers value. As Shawbrook experienced significant growth, the need for faster time to market became apparent. As Shawbrook considered its approach to advancing its technology stack, he saw an opportunity to partner rather than develop a solution in-house. By investing in nCino’s out-of-the-box solution, Shawbrook received a flexible and agile platform that allows it to respond quickly to market needs.

With nCino, Shawbrook will consolidate multiple processes into an end-to-end experience that reduces the risk of data inconsistencies and provides greater flexibility as the company matures its IT infrastructure and accelerates time to value for customers. Additionally, Shawbrook will implement nCino’s Automated Spreading Solution, powered by nIQ, nCino’s artificial intelligence, machine learning and analytics tool. The automated spreading solution reduces the time required to distribute financial data and enables portfolio growth by providing Shawbrook with automated insights to improve the speed and quality of credit decisions.

“Our ‘Best of Both’ strategy combines our deep human expertise with best-in-class technology,” said Russ Thornton, Chief Technology Officer, Shawbrook. “Partnering with nCino and implementing their platform will create a much better experience for our SMB customers and, what’s really important, for our colleagues’ experience through process automation and intuitive user interfaces that give them easy access to the data that Customers need them for maintenance.”

Neil Rudge, Chief Banking Officer, Commercial, said: “Over the last few years we have significantly expanded the number of markets we operate in and the size and value of our customer portfolios. The implementation of nCino software will enable us to further enhance our exceptional customer portfolio with a modern, robust and sustainable origination and service platform.”

“Shawbrook has a reputation for challenging traditional banking models and methods and providing innovative services to an underserved market,” said Charlie McIver, Managing Director EMEA at nCino. “We are pleased to be Shawbrook’s chosen technology partner as the company continues to transform its services to meet the evolving needs of its customers and establish itself as a market leader in this space.”